Privacy Policy

Introduction

Aviator Heating & Cooling ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Information You Provide Directly:

• Contact information (name, email address, phone number, mailing address)
• Service request details and appointment information
• Payment and billing information
• Information about your HVAC system and home
• Customer feedback and review submissions
• Any other information you voluntarily provide

Information Collected Automatically:

• Browser type and operating system
• IP address and location data
• Pages visited and time spent on our website
• Referring website and clickstream data
• Device identifiers and cookies

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our heating and cooling services
• To process service requests and schedule appointments
• To process payments and send invoices
• To respond to your inquiries and provide customer support
• To send service reminders, updates, and promotional communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and enforce our agreements
• To prevent fraud and protect the security of our services
• For marketing and advertising purposes (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share information with vendors and contractors who assist us in operating our website and providing services, including payment processors and appointment scheduling systems.
• Legal Requirements: We may disclose your information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our legal rights, privacy, safety, or property.

All service providers are contractually obligated to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure data storage, and restricted access controls. However, no security system is completely impenetrable, and we cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving promotional communications from us.
• Data Portability: You may request a copy of your information in a portable format.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and analyze website usage. You can control cookie settings through your browser, though some features of our website may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms and review sites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

Children's Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website, and the "Effective Date" above will be updated accordingly. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.